Politique d’expédition

【JP】

VP Racing Fuels PTY LTD

Unit 24 85 Alfred Rd, Chipping Norton NSW 2170

Phone: 02 9723 4233

Support Email: sales@vpracingfuels.com.au

Shipping Policy

Effective Date: 14/9/23

Thank you for choosing VP Racing Fuels PTY LTD as your trusted source for quality products. We understand that timely and secure delivery is essential to your shopping experience, and we are committed to providing you with transparent information regarding our shipping policy. Please take a moment to review the following details:

1. Shipping Methods and Carriers: We offer a range of shipping methods to accommodate your needs. Our primary shipping carriers include Australia Post, Transdirect, Mainfreight and Chemcouriers. We select the most suitable carrier based on your location, the weight of your order, and your chosen shipping method.
2. Order Processing Time: Orders typically take 2-14 business days to process. Please note that this processing time does not include weekends or holidays. We strive to process and ship your order as quickly as possible.
3. Estimated Delivery Time: The estimated delivery time depends on your location and the shipping method you select during checkout. Please allow for additional time during peak seasons and holidays. For more precise delivery estimates, refer to the shipping options available during checkout.
4. Shipping Rates: Shipping rates are calculated based on the weight, dimensions of your order, shipping destination, and the selected shipping method. You will see the shipping cost at the checkout stage before finalizing your purchase.
5. Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.
6. Delivery Attempts: Our carriers will make one single attempt to deliver your package. If they are unable to deliver your order, they may leave a notification card with instructions on how to reschedule delivery or pick up your package at a local facility.
7. Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.
8. Delays and Exceptions: While we make every effort to deliver your orders within the estimated timeframes, please understand that unexpected delays, such as weather conditions or carrier-related issues, may occur. We appreciate your patience in such circumstances.
9. Loss, Theft, or Damage Disclaimer: We would like to bring to your attention that once your order has been handed over to our chosen shipping carrier, VP Racing Fuels PTY LTD does not assume responsibility for any loss, theft, or damage that may occur during transit. While we take great care in packaging and ensuring the safe delivery of your products, unforeseen circumstances beyond our control can occasionally arise. We recommend that you consider purchasing shipping insurance if you have concerns about the safety of your order during transit. Shipping insurance can provide additional protection and coverage for your items. If you choose to purchase shipping insurance, please contact our customer support team for more information on available options. In the event that you encounter any issues related to loss, theft, or damage during shipping, we will do our best to assist you in contacting the shipping carrier and initiating any necessary claims. However, please understand that the resolution of such matters ultimately depends on the carrier's policies and procedures. By placing an order with VP Racing Fuels PTY LTD, you acknowledge and accept this disclaimer regarding loss, theft, or damage during shipping.

1. Delivery of Dangerous Goods: For safety and compliance reasons, we are unable to deliver items classified as dangerous goods to residential addresses. If a residential address is provided for an order that includes dangerous goods, we regretfully cannot fulfill the order. In such cases, a full refund will be issued to the customer promptly. It is essential that customers ensure their shipping address is appropriate for the items being ordered, particularly when it comes to dangerous goods. Dangerous goods typically include items that are flammable, corrosive, explosive, or otherwise hazardous. If you are uncertain whether your order contains dangerous goods or have any questions about the eligibility of your shipping address, please contact our customer support team before placing your order. We are here to assist you in making informed decisions to ensure a smooth and satisfactory shopping experience. We appreciate your understanding and cooperation in adhering to this policy for the safety of our customers and in compliance with applicable regulations.

1. Shipping Policy Changes: We reserve the right to update and modify our shipping policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.

If you have any questions or require assistance regarding our shipping policy, please feel free to contact our customer support team at sales@vpracingfuels.com.au

Thank you for choosing VP Racing Fuels PTY LTD. We value your business and are committed to providing you with exceptional products and services. Your satisfaction is our priority.